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Call Center

PROCOM Call Center is a powerful, robust, flexible, and easy to use solution designed for automation and efficient management of call centers, allowing real-time collaboration and improving productivity between agents and supervisors through a unified and renowned application .

It is designed to manage inbound and outbound call campaigns through an agent console that is easy to use, a call management interface, all of which makes it a powerful solution for Call Centers.


  • Web Administration
  • Do-Not-Call List Support
  • Support for breaks generation and configuration
  • Support for integration of external application (CRM, forms) during campaigns
  • Support for forms design
  • Support for generation of scripts by campaign and by queues
  • Storage of attention script
  • Support for retries in outgoing campaigns
  • Support for reports exporting to spreadsheets, PDF, and CSV
  • Web-based agent console
  • Support for call transfer from console
  • Ability to place a call on hold
  • Support for ingoing and outgoing campaigns
  • Support for call schedule in outgoing campaigns
  • Support for call schedule assigned to the same agent
  • Support for call back login
  • Execution of multiple simultaneous campaigns
  • Monitoring of agent assigned to a call
  • Support for call recording by queues
  • Predictive dialing
  • Support for configuration of short call threshold
  • Maximum wait configuration of a dialed call
  • Support for activation/deactivation of prediction
  • Automatic calling from a list of numbers
  • Asynchronous events assignment


  • Breaks/rests reports
  • Call's detail
  • Calls per hour
  • Calls per agent
  • Wait time
  • Login Logout
  • Ingoing successful calls
  • Calls per hour graph
  • Agent's information
  • Trunks used per hour
  • Agents monitoring
  • Ingoing calls monitoring
  • Campaign monitoring